Please note that Lower Farm Holidays is an advertising name reflecting property owned by Jean and Paul Davis (hereafter referred to as the ‘Owner’). Customers renting property through Lower Farm Holidays are referred to as the Guest.
When using the online system a booking receipt will be immediately sent by email upon receipt of payment. Other enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. The online booking system is the master calendar, and is updated instantly a booking is confirmed – this website may lag a little.
1 – Booking and payments
1.1 The dates of your booking will be held upon payment of a non-refundable deposit of 25% or payment in full. Deposits are only payable when booking more than 8 weeks in advance of your check in date. Any booking less than 8 weeks in advance of your check in date must be paid in full immediately.
1.2 On receipt of the deposit, a booking confirmation will be sent to you within 24 hours in the case of email and seven working days in the case of post, containing the details of your stay and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible. Payments can be made by cheque, credit and debit cards or bank transfer. A 2% surcharge will be applied to credit cards. Cheques should be made to P&J Davis. Please ask for bank details.
1.3 Where a deposit has been paid, full balance payment will be due 8 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. If you are unable to pay the balance before the stated due date, you will forfeit your deposit and your booking will be cancelled.
2 – Cancellation
2.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.
2.2 All monies paid for a holiday (deposit and balance) are non-refundable within 8 weeks before check in date. We recommend that you take out cancellation insurance to cover your intended visit.
2.3 Cancellation of any holiday after it has been paid in full and at a date 8 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you.
2.4 Cancellation insurance is available but will be a third party arrangement and not involve Lower Farm Holidays in any way.
2.5 If the location of your booking is inaccessible due to adverse conditions your booking can be deferred to a later date subject to availability and at discretion of Lower Farm Holidays.
3 – Alteration
3.1 Alterations to your booking can only be made more than 8 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations will incur a £30 administration fee and are subject to availability and at the discretion of Lower Farm Holidays.
3.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.
4 – Complaints
In the event that you have any complaint about your stay, please notify us as soon as possible and we will use all reasonable endeavours to resolve the issue.
5 – Pricing
Prices on the website are not binding, but costs stated in any booking confirmation email you receive from Lower Farm Holidays will be honoured as shown and will include all charges.
6 – Information
Information on the website is correct to the best of our knowledge, but circumstances outside of our control may cause it to become inaccurate. We apologise for any inconvenience that may result from this.
7 – Liability
7.1 Lower Farm Holidays accept no liability for accident, loss of property or personal injury during your stay.
7.2 Lower Farm Holidays will not be liable for any act, neglect or default on the part of the Owners or any other person not within their employ or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Guest or any other person may suffer or incur arising out of, or in any way connected with the rental unless Lower Farm Holidays is responsible. In addition, Lower Farm Holidays accept no liability for loss of or damage to the Guest’s possessions on the Owners’ property or land.
7.3 Nothing in these conditions excludes or limits the liability of Lower Farm Holidays:
- for death or personal injury caused by Lower Farm Holidays negligence.
- for any matter which it would be illegal for Lower Farm Holidays to exclude or attempt to exclude their liability.
8 – Pets
Pets are only permitted with the prior consent of Lower Farm Holidays and where pets are permitted they are to be kept under control. Pets must not be left in the Property unsupervised as this could result in damage to the Property and distress to the animal(s). A weekly charge may be made for each pet.
9 – The Holiday – Guest Conditions of occupancy and Conduct
9.1 The Guests have the right to occupy the Property for the paid for holiday period only (within the meaning of Schedule 1 Paragraph 9 of the Housing Act 1988).
9.2 Guests undertake to behave in a proper, appropriate and legal manner with due respect to the Owner, the Property and other guests and their property. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period. Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property.
10 – Breach of Booking Conditions
10.1 If there is a breach of any of these conditions by the Guest or any of their party, Lower Farm Holidays reserve the right to re-enter the Property and end the holiday and ask the Guest and their party to leave in addition to their other rights specified in these Booking Conditions.
10.2 Ending the Holiday by Lower Farm Holidays, or the Guests does not affect that party’s other rights and remedies.
11 – Governing Law and Jurisdiction
Any dispute will be governed by the law and jurisdiction of the English Courts.
12 – Authority to Sign
The person who signs the Booking Form certifies that:
1.he or she is authorised to agree the Booking Conditions on behalf of all persons included in the Booking Form, including those substituted or added at a later date;
2.the signatory is over eighteen years of age;
3.they agree to take responsibility for the party occupying the Property, and to notify Lower Farm Holidays if they are not a member of the holiday party.
13 – Discrepancies
In case of a discrepancy between these Booking Conditions and any other Lower Farm Holidays literature, these Booking Conditions shall prevail.
14 – Validity clause
In the event that a court finds that a condition in these Booking Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Booking Conditions, which will continue to be valid and have full force and effect.